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The NEED Crisis and Information Line serves Greater Victoria, Port Renfrew, and Toll free from the Southern Gulf Islands (1-866-386-6323) on the west coast of British Columbia, Canada.

Our 24 Hour Line is available 24 hours a day, 7 days a week. Our Youth Line is staffed by youth, for youth, and is available from 4pm - 10pm, 7 days a week.

NEED provides emotional support, crisis intervention services and community resource information. We are

• A telephone-only support and information service
• Staffed by volunteers, professionally trained to offer emotional support
  

Our philosophy is to listen, without judgement or giving unwanted advice. Our commitment is to hear what is happening for you, and to help you find your own solutions. While NEED is an English language service, we can help you find support services in your preferred language.